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Project Management for Business Success |
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“The process of
change needs to be carefully managed” |
The only constant in today’s world is change. Managing change correctly is a key success factor for any organisation, whether large or small, public or private, well established or newly formed. However, the way in which change is managed has some basic tenets that should always be applied.
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As a specialist project management company, we are often asked to manage change arising from a major project or program. We also manage changes required to improve project management capability, often in implementing our recommendations from a project review or PMO health check.
The investment required for a major project or program to produce its outputs is wasted if those |
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outputs are not accepted or understood by the people that are supposed to utilise them. Therefore, change management is an integral part of benefits realisation.
It requires movement from a pre-solved state to a solved state; unfreezing the current situation, implementing the planned changes and then freezing the new situation. To make this transition requires buy-in, support and commitment. It means securing commitment from senior management to visibly back the changes and continue to state what is expected. It also requires buy-in to be earned by those requesting the changes, from those being asked to adopt them.
Successful change management requires an understanding of the different parts of an organisation that are effected, their modes of operandi, plus their cultures and behaviors. An initial reaction to change is often fear, resistance and skepticism. To move from this to a state where people have accepted and adopted a change requires a great deal of skill and hard work. Change management is about people, explaining the reasons for change to them and then providing them with sufficient motivation to alter the way they work.
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