The Challenge
The project involved the introduction of a Bill Processing System for the Bank’s institutional clients. This was a major project which was completed on time. The Bank’s management team wanted an independent Post Implementation Review (PIR) of the conduct of the project and its processes and controls as part of an ongoing improvement initiative. EQuest Consulting commenced this review shortly after the system went into production.
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How EQuest Consulting Met the Challenge
The project management standard used by the Bank is based on the PMI’s Project Management Body Of Knowledge (PMBOK). This PIR therefore used the PMBOK framework as a benchmark for its evaluation. Working collaboratively with the project’s management and sponsors we identified a list of key players to interview. This list incorporated business users, IT staff, project owners, stakeholders, technology vendors and members of the project’s Governance Groups. Interviews were conducted using a set of interview guidelines based on the PMBOK process groups.
The principal deliverables included a presentation of our findings with observations and recommendations, plus a formal report with additional detail and substantiations. The major PIR categories included:
- User satisfaction with the project's outcomes
- User satisfaction with the project's conduct
- The IT Group’s satisfaction with the project’s conduct
- Project initiation
- Project planning
- Project execution
- Project control
- Project closure
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The Benefits
The PIR provided a substantial continuous improvement vehicle for the Bank’s project management capabilities. The learning's from the PIR were used to provide mentoring to specific project managers. A consequential benefit was to disseminate an understanding of the project management process to the Bank’s business sponsors and application users, which assisted in increasing the confidence of the Bank’s IT Group with their internal customers.
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