The Challenge
Following the selection of a supplier to build and run a new national database of insurance claims and policies, the client asked EQuest Consulting to manage the development project. The objective of our involvement was to ensure that the supplier delivered the agreed project scope to deadlines published to the insurance industry and achieved a high quality output.
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How EQuest Consulting Met the Challenge
The project implementation focused on:
- Completeness of deliverables
- Prioritisation of activities
- Creating a basic data collection system within 6 weeks
- Audit of technical issues
- High levels of security and encryption when dealing with sensitive information
- Creation of a Service Level Agreement with penalties for poor performance
- Creation of data analysis tools for all contributors to the data (some 60 independent companies).
Working with the client’s General Managers, EQuest Consulting managed both the customer and the supplier resources to complete the planned deliverables.
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The Benefits
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The ‘third-party' management position of EQuest Consulting ensured that both customer and supplier were delivering to plan.
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EQuest Consulting performed the majority of the User Acceptance Testing, avoiding the use of expensive internal customer resources.
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Assurance that all ‘in-scope' deliverables were achieved.
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EQuest Consulting accelerated the speed of the project significantly.
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EQuest Consulting lowered the risk of project failure and eliminated cost or time overruns, achieving on time and 10% below budget performance.
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